Privacy Policy

1. Introduction

RAVENCORD OÜ ("Ravencord", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ravencord.com.

We are an Estonian company operating under European Union data protection regulations, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us via email or phone
• Request information about our services
• Engage in business communications with us

This information may include your name, email address, phone number, company name, and the content of your communications.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Date and time of visit

3. Cookies and Third-Party Services

3.1 Essential Cookies

Our website uses minimal cookies necessary for basic functionality.

3.2 Google Maps

We embed Google Maps on our website to display our office location. When you view pages containing Google Maps, Google may collect data according to their privacy policy. This may include cookies set by Google. For more information, please review Google's Privacy Policy.

3.3 External Fonts and Icons

We use Google Fonts and Bootstrap Icons, which are loaded from external servers. These services may collect anonymous usage data.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you
• To provide information about our services
• To fulfill contractual obligations
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent misuse

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary for a contract with you
• Legitimate Interest: Where we have a legitimate business interest that does not override your rights
• Legal Obligation: Where we are required to process data by law

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Business communications: Duration of business relationship plus 3 years
• Contractual data: Duration of contract plus statutory retention periods
• Website analytics: 26 months maximum

8. Your Rights (GDPR)

As a data subject under the GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at office@ravencord.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the supervisory authority:

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: